DEAR CONSUMERS, PLEASE READ CAREFULLY THE CONSUMER INFORMATION AND TERMS AND CONDITIONS SET OUT BELOW. BY CONCLUDING A PURCHASE AGREEMENT WITH US, YOU UNRESERVEDLY ACCEPT THESE TERMS AND CONDITIONS AND UNDERTAKE TO COMPLY WITH THEM. THESE TERMS AND CONDITIONS FORM AN INTEGRAL PART OF THE PURCHASE AGREEMENT YOU CONCLUDE WITH KARBONOVÁ KOLA S.R.O. THROUGH THE E-SHOP.

TERMS AND CONDITIONS OF SALE

These terms and conditions of sale of Karbonová kola s.r.o., Company ID No. 214 89 670, with its registered office at Rybná 716/24, Staré Město, 110 00 Prague 1, a company registered in the Commercial Register of the Municipal Court in Prague under file No. 402708, apply to all purchase contracts concluded between the seller and the consumer as buyer through the seller’s onli­ne store.

1. Definitions

“Consumer” or “You” means a person who concludes a contract with the seller outside the scope of their business activity or independent professional activity.

“Seller” or “we” means Karbonová kola s.r.o., Company ID No. 214 89 670, with its registered office at Rybná 716/24, Staré Město, 110 00 Prague 1, registered in the Commercial Register of the Municipal Court in Prague, Section C, File No. 402708.

“E-shop” means the seller’s website at DOPLNIT, through which the purchase contract is concluded between the seller and you.

“Configurator” means the part of the E-shop that allows consumers to configure their own wheels, including the individual selection of colours, rims, brake types and other components.

“Terms and conditions” means these terms and conditions, which further define the rights and obligations of the seller on the one hand and you as consumer and buyer on the other hand.

“Customised goods” means goods manufactured and/or modified according to the consumer’s re­quirements, in particular wheels customised using the configurator.

“Goods” means any goods other than customised goods offered by the seller through the E-shop.

“Act” means Act No. 89/2012 Coll., the Civil Code.

2. Basic consumer information

Basic consumer information is a summary of the most important information you should know when purchasing from us. A link to this information can be found immediately next to the link to these Terms and Conditions. All of the information provided there is also included in these Terms and Conditions. Contracts are concluded exclusively in Czech.

3. Purchase contract

3.1 By displaying goods in the E-shop, we present our range of goods and the conditions of delivery. The displayed goods are for information only and, as seller, we are not obliged to conclude a purchase contract for them. By submitting an order, you make an offer to conclude a purchase contract. The purchase contract is concluded when we accept your order. We will confirm this acceptance without undue delay by an informative email sent to the email address provided in the order. This email, to which these general terms and conditions are attached, summarises the terms of the concluded contract.

3.2 Before submitting your order, you will go through several technical steps:

1. Shopping cart – goods and/or customised goods forming the subject of your order are collected here. They may be removed from or returned to the cart at any time.
2. Delivery and payment method – here you select the desired delivery method for the goods and/or customised goods and the payment method. If a deposit is required, we will inform you.
3. Delivery details – here you enter your contact details and billing address and may add a message in the form of a note. At least the mandatory information required for proper order processing and conclusion of the purchase contract must be provided. Without this information, the order cannot be completed.
4. When ordering customised goods, you will be informed that you are ordering goods manufactured and/or modified according to your requirements.
5. Order summary – before submitting the order, you can review the entire order, including the total price, delivery costs and the information you entered. By returning to previous steps, you can change the individual details. Pressing the large blue button in the lower-right corner, which states that submitting the order creates an obligation to pay, submits the order.

This step allows you to identify and correct any data-entry errors easily and clearly before submitting the order.

3.3 Under the purchase contract, we undertake, as seller, to deliver the purchased goods and/or customised goods to you as consumer and enable you to acquire ownership of them. You undertake to accept the goods and/or customised goods and pay us the purchase price. You must confirm this obligation when submitting your order by ticking the box “Order with obligation to pay”.

3.4 Before submitting your order, you must tick the box confirming that you have read these Terms and Conditions, which will be displayed after clicking the hyperlink . The order cannot be completed without reading and confirming these Terms and Conditions. By submitting the order, the consumer declares that they have read and accepted these Terms and Conditions, fully understood them and that they contain no incomprehensible, illegible or disadvantageous provisions.

3.5 The concluded contract may be amended or cancelled only by agreement of the parties or for reasons set out in these Terms and Conditions or by law. If you wish to amend the contract, please contact us.

3.6 Displaying goods in the E-shop is not a public offer or any other special method of concluding a contract. Sections 1770 to 1784 of the Act are expressly excluded.

3.7 Conclusion of a contract containing an amendment or deviation within the meaning of Section 1740(3) of the Act is excluded.

3.8 The risk of damage to the goods and/or customised goods passes to the consumer upon acceptance. If you do not collect the goods and/or customised goods personally at the seller’s premises, they will be dispatched only after the full purchase price has been paid. We will inform you by email when the goods are ready for collection or have been dispatched.

3.9 If you do not pay the purchase price of the goods within 15 days of concluding the purchase contract, the contract terminates automatically. If you do not pay the deposit and/or balance for customised goods, we may claim statutory default interest, and the deadlines for our performance will not begin to run until payment is made. If you fail to collect the goods from the carrier or refuse delivery, the delivery method automatically changes to personal collection at the seller’s premises. If you do not collect paid goods from the seller’s premises within one month of concluding the contract, the contract terminates automatically and the purchase price will be refunded to the account you provide. If you fail to collect paid customised goods, a storage fee of CZK 250 will be charged for each commenced day, and we may retain the goods until the storage fee has been paid in full.

3.10 The seller may withdraw from the purchase contract at any time if the goods are sold out or any other circumstance makes proper performance impossible. If the consumer has already paid, the seller will refund the amount paid without undue delay.

4. Payment terms

4.1 The price shown for individual items in the online store is the price valid when the item is displayed. The final price, including any delivery costs, will be shown before the order is submitted. Prices include VAT.

4.2 In addition to the price of the goods and/or customised goods, delivery charges apply according to the selected collection method, including VAT:

1. Collection at the seller’s store is free regardless of the payment method.
2. Delivery by PPL:

• cash on delivery: CZK 150;
• bank transfer to the seller’s account: CZK 100;
• online payment through the GoPay payment gateway: CZK 100.
• Delivery to Slovakia costs an additional CZK 150; delivery within the EU costs an additional CZK 400. We do not deliver outside the EU.

The above fees do not include any charges imposed by your payment service provider.

4.3 No additional fees, such as packaging fees, are charged.

4.4 The seller may change the offered price, particularly in the event of significant market changes, including exchange-rate fluctuations, interruption of supplier deliveries, supplier price changes or tax changes. In such a case, the seller will try to contact the consumer to agree on further action or cancellation of the order.

4.5 Payment is made:

1. by bank transfer to the seller’s account after submitting the order;
2. by online payment through the GoPay payment gateway; or
3. in cash to the PPL carrier upon delivery in the case of cash on delivery.

4.6 For customised goods, we may require an advance payment of up to 50% of the total purchase price.

5. Consumer’s rig­ht to withdraw from the contract

5.1 If you purchase goods from us, you have the right to withdraw from the purchase contract within 14 days. This period begins on the day you accept the goods or, where the contract covers several types of goods or several deliveries, on the day you accept the last delivery.

5.2 You may use the following withdrawal form: DOPLNIT

5.3 Complete, sign and send the form to DOPLNIT. You may also scan the signed form and send it to DOPLNIT. Use of the form is not mandatory; the law requires only an unequivocal statement of withdrawal. Nevertheless, we recommend using the form to avoid uncertainty. If you withdraw using the form, we will confirm receipt in text form without undue delay.

5.4 If you withdraw from the contract, we will refund the purchase price without undue delay and no later than 14 days after receiving your withdrawal. We will also refund the delivery costs paid, using the cheapest available delivery option, and payment costs, excluding fees charged by your payment service provider.

5.5 You bear the cost of returning the goods, even if the goods cannot be returned by ordinary post.

5.6 We will refund the money using the same payment method you used. If you wish to use another method, please contact us.

5.7 We are not obliged to refund the money until you return the goods concerned or credibly prove that you have sent them.

5.8 You may not withdraw in particular from contracts concerning:

1. goods modified according to your wishes or for your person, especially customised goods;
2. goods liable to deteriorate rapidly or goods irreversibly mixed with other goods after delivery;
3. sealed goods removed from the packaging which cannot be returned for hygiene reasons;
4. goods for which withdrawal is excluded by Czech law.

5.9 The right of withdrawal is intended to allow you to inspect the goods as you would in a shop. Please return goods clean, undamaged and together with any related documents. Where possible, return them in their original packaging and with the tags attached.

5.10 During the withdrawal period, you are liable for any reduction in value caused by handling the goods beyond what is necessary to determine their nature and characteristics. You may handle the goods as you would in a shop, but you are liable for any use and wear beyond this scope.

5.11 We will not consider deliberate withdrawals or other attempts to abuse the right of withdrawal valid.

6. Complaints and liability for defects

6.1 As consumer, you are entitled to receive goods and/or customised goods free from defects. In particular, at the time of acceptance they must:

1. correspond to the agreed description, type, quantity, quality, functionality, compatibility, interoperability and other agreed characteristics;
2. be suitable for the purpose for which you request them and for which we sell them. We are not liable for an incorrect choice on your part; for example, ordering wheels for disc brakes when your bicycle has rim brakes is not a defect;
3. be supplied with the agreed accessories and instructions for use, including assembly or installation instructions.

6.2 In addition to the agreed characteristics, the seller is responsible for ensuring that the goods:

1. are suitable for the usual purpose of goods of the same type;
2. correspond in quantity, quality, durability, functionality, compatibility and safety to the usual characteristics reasonably expected by the buyer;
3. are supplied with reasonably expected accessories, packaging, assembly instructions and other instructions; and
4. correspond in quality and design to any sample or model provided before conclusion of the contract.

6.3 If we specifically notify you before concluding the contract that a characteristic differs and you expressly agree to purchase the goods, we are not liable for that characteristic. A notice included in the product description also constitutes such notification.

6.4 If a defect appears within 12 months of acceptance, the goods are presumed to have been defective upon acceptance unless the nature of the goods or defect excludes this presumption.

6.5 As consumer, you may exercise rights arising from defective performance occurring within 24 months of acceptance. This does not apply to:

1. goods sold at a reduced price due to an agreed defect;
2. wear caused by normal use;
3. used goods, where the defect corresponds to the degree of use or wear existing upon acceptance; or
4. cases arising from the nature of the goods.

6.6 For used consumer goods, the period is agreed to be reduced to 12 months.

6.7 If the goods do not have the characteristics stated above, you may request removal of the defect by:

1. delivery of new defect-free goods and/or customised goods; or
2. repair of the goods and/or customised goods.

6.8 We need not respect your chosen remedy if it would be disproportionately expensive compared with the alternative. For example, a poorly built wheel does not entitle you to a new wheel, only to a new wheel build.

6.9 We may refuse to remove a defect if doing so would be impossible or disproportionately expensive in view of the significance of the defect and the value of the goods without it.

6.10 If we refuse to remove the defect or fail to do so, you may withdraw from the contract or request a reasonable discount. The same applies if the defect recurs, constitutes a material breach, or it is clear that it will not be removed within a reasonable time or without significant inconvenience. You may not withdraw for an insignificant defect. If you withdraw properly, we will refund your money without undue delay.

6.11 Normal wear and tear, or wear corresponding to the previous use of used goods, is not a defect.

6.12 You have no rights for defective performance if you knew of the defect before acceptance or caused it yourself.

6.13 Rights arising from defects may be exercised at our premises or registered office, unless otherwise stated on the goods or at delivery. You may exercise these rights in person or by sending the goods to our registered office or premises. The shipment must include a description of the claimed defect, how it occurred and all facts relevant to its assessment.

6.14 We also offer a discount in the event of damage to a wheel rim purchased from us, under our crash replacement programme. The detailed conditions are available [HERE].

7. Personal data protection

7.1 Personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and other applicable legislation.

7.2 The controller is Karbonová kola s.r.o., Company ID No. 214 89 670, Rybná 716/24, Staré Město, 110 00 Prague 1, email: info@karbonova-kola.cz, tel. 777 847 006.

7.3 We process information provided in connection with your order and the purchase contract, including your name, address, contact details, order information, size and other relevant information.

7.4 The legal basis for processing is the purchase contract. Failure to provide or deletion of personal data may make further performance of the contract impossible.

7.5 We process your data to process your order, complete the transaction and fulfil related obligations. We may also use your electronic contact details to send commercial communications; you may unsubscribe from these in each message.

7.6 We do not disclose personal data to third parties except where required by law or where necessary to provide services, including accounting services by Econs s.r.o., Perlitová 6, Company ID No. 48537802.

7.7 Personal data is not transferred to any third country or international organisation that does not provide adequate protection.

7.8 You have the right to access, rectify or erase your data, restrict processing, object to processing and request data portability. You may withdraw consent to commercial communications in each message.

7.9 You may lodge a complaint with the Czech Office for Personal Data Protection at https://www.uoou.cz/.

7.10 Data is processed only for as long as necessary to process the order and fulfil the contract, generally for up to five years after the relevant claims become enforceable. Data required by law is retained for the statutory period.

7.11 After the retention period, personal data is destroyed without undue delay.

7.12 Payments are processed through the GoPay payment gateway operated by GOPAY s.r.o., Planá 67, 370 01, Company ID No. 26046768. We do not have access to your payment-card or other electronic-payment details.

8. Other provisions

8.1 We record and store purchase contracts. After each purchase, the contract, consumer information and these Terms and Conditions are sent to your email address. You may request a copy from info@karbonova-kola.cz for up to five years after conclusion of the contract. We recommend keeping the contract carefully.

8.2 The purchase contract is concluded exclusively in Czech.

8.3 These Terms and Conditions and all contracts concluded through the E-shop are governed by Czech law, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.

8.4 Consumer disputes that cannot be resolved by agreement may be submitted to the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Gorazdova 1969/24, Nové Město, 120 00 Prague 2, email: adr@coi.cz, website: adr.coi.cz. Consumers may also use the European Commission’s plat­form at http://ec.europa.eu/consumers/odr/.

8.5 Disputes resolved through court proceedings fall under the jurisdiction of the general courts of the Czech Republic.

8.6 In the event of discrepancies between parts of the purchase contract, the wording most favourable to the consumer prevails.

9. Effective date

These Terms and Conditions enter into force on 1 March 2025 and replace all previous terms and conditions of the seller.

Karbonová kola s.r.o.

Ondřej Malý and Michal Kohoutek, directors