Privacy Policy

Data Controller Karbonová Kola s.r.o., Company ID: 21489670, registered at Rybná 716/24, Staré Město, 110 00 Prague 1 (hereinafter the “Controller” or “we”), hereby informs users how it processes their personal data on karbonova-kola.cz.

Contact person for data protection E-mail: ondra@karbonova-kola.cz

1. What data do we collect

When you visit our website or place an order, we may collect the following personal data:

First and last name
E-mail address
Telephone number
IP address
Cookie information (see below)

2. Purpose of data processing

We process your data for the following purposes:

Processing orders and fulfilling contracts
Communicating with customers
Traffic analysis and improving the user experience (Hotjar, Usermaven)
Fulfilling legal obligations, such as accounting

3. Legal basis for processing

Processing is based on:

Performance of a contract, such as when purchasing goods
Legitimate interest, such as website analysis
Consent, such as for certain cookies
Legal obligations, such as accounting

4. Transfer of data to third parties

Your data may be transferred to the following processors:

Hotjar Ltd. – an analytics tool for monitoring user behavior
Usermaven, Inc. – cookie-free analytics for understanding website traffic
Accounting and IT providers – only to the extent necessary to operate the website
Data is not transferred outside the EU, except to providers complying with GDPR requirements, such as through standard contractual clauses.

5. Payment details

Payments are made only by bank transfer using a QR code. We do not process payment details such as card numbers.

6. Cookies

We use cookies for basic functionality and analytics:
Technical cookies – necessary for the website to function
Analytical cookies – Hotjar and Usermaven
Cookies are used on the basis of consent, which can be granted or modified in the cookie banner during your first visit.

7. How long do we retain data

Orders: 10 years, as required by law
Contact forms and e-mails: 2 years
Analytics data: according to the settings of the specific tools, typically 12 months

8. Your rights

You have the right to:

Access your data
Correct inaccurate data
Erasure, the right to be forgotten
Restrict processing
Data portability
Object to processing
Lodge a complaint with the Office for Personal Data Protection (www.uoou.cz)

9. Data security

We use technical and organizational measures to protect personal data against loss, misuse and unauthorized access.

10. Policy changes

We may update this policy from time to time. Last updated: 17 June 2025.

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